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SURGERY & DISPENSARY CLOSURES

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Medication Queries

If you have any questions about your medication, please could you send them to our dispensary using the online request form (previously known as eConsult) and select “medication query”, rather than ringing the surgery to request a call back.

Using the online form helps us manage requests more efficiently, keeps a clear record of your query, and ensures we have all the information we need to help you quickly. This also applies to requests for medications that do not appear on your repeat list (acute prescriptions).

You do not need full online access to use this service as you can submit a request directly through our website – go to www.masurgery.co.uk and click on ‘Contact Us Online’. However, we would encourage patients to sign up for online services if possible, as it makes managing your healthcare even easier.

Thank you for your support in helping us provide the best possible service.

NHS App

At Milton Abbas Surgery, we’re always looking for ways to improve our service and make the best use of our time, especially as GP practices are under increasing pressure. Each week, many hours are spent by our admin team handling medication requests, sharing blood test results, and answering referral queries. This is time that could instead be used to support our GPs and clinicians in caring for patients.

To help with this, we’d like to encourage our patients to sign up for the NHS App. The app gives you easy, 24/7 access to a range of NHS services on your smartphone, computer or tablet, including booking and cancelling appointments, ordering repeat prescriptions, viewing parts of your health record, and receiving test results - all in one place. Using the NHS App not only makes things quicker and easier for you, it also allows our team to spend more time caring for patients and supporting those who can’t use online services.

You will need to sign up to Systmonline to be able to access the NHS app. To do this, you will need to bring in two forms of ID into the surgery – one needs to be photo ID and the other a utility bill showing your address – and then one of our admin team can set you up.

If you need help to set up and use the app, please contact Anna one of our Social Prescribers at the surgery who will be happy to talk you through it. We will also be running some support sessions in our surgery waiting room in the near future.

Contact Us Online

We’ve changed from eConsult to SystmConnect.

For queries or help regarding an existing medical condition or admin requests, please can we ask that you complete a SystmConnect form online as the GP’s do not take questions via our surgery email address. This would also include requests for sick notes.

To access the service, please click on the button on the front page of our website called "Contact Us Online". It works the same way as before – just fill in the form as you used to.

You don’t need online access to use it; we’ll match your form to your medical records. However, you can access the form through SystmOnline or the NHS app if you would prefer. We aim to reply within 2 working days.

Please note: This service is not for urgent issues or new medical problems. If you think you need a face-to-face appointment, the fastest way is to call the surgery.